Welcome to the AT&T PrePaid support center

Have a question? Let’s get you an answer.

Here you’ll find frequently asked questions and answers about
AT&T PrePaid minutes and calling cards.

About AT&T PrePaid Minutes and usage
What are AT&T Virtual PrePaid Cards/Minutes?

AT&T PrePaid Minutes are exactly the same as AT&T PrePaid Phone Cards you may have previously purchased in a retail store. They enable you to purchase long distance calling minutes in advance, and have them at your disposal whenever you want to make a call. Just follow these three easy and convenient steps:

  • Dial the toll-free Access Number found in your purchase confirmation email or on the back of your AT&T PrePaid Phone Card.
  • Enter your PIN.
  • Dial the number you want to call.
What are AT&T PrePaid Minutes?

AT&T PrePaid Minutes are exactly the same as AT&T PrePaid Phone Cards you may have previously purchased in a retail store. They enable you to purchase long distance calling minutes in advance, and have them at your disposal whenever you want to make a call. Just follow these three easy and convenient steps:

  1. Dial the toll-free Access Number found in your purchase confirmation email or on the back of your AT&T PrePaid Phone Card.
  2. Enter your PIN.
  3. Dial the number you want to call.
Do I need to set up an account to purchase minutes?

No, it’s not necessary to create an account to purchase minutes online. Setting up an account makes online shopping easier and more convenient for our customers. It allows you to save your billing address so that you do not have to input your information every time you make a purchase.

Why should I use AT&T Virtual PrePaid Minutes?

Easy! You get great rates for calling within the U.S. and to over 200 countries worldwide. You’ll also enjoy these benefits:

  • Completely anonymous
  • No contract commitment
  • Great budget control
  • No monthly or hidden fees
  • Add minutes online
  • Can be used from landline or mobile phone
  • Great low rates for calls within the U.S.
  • Great rates on International calls (vary by country called)
Why are PrePaid minutes not accepted for some calls?

When calling with AT&T PrePaid Minutes, your call goes through a toll-free Access Number which will appear to the call recipient as “unknown.” If a person does not accept “unknown” or 800 number calls, you will hear a message that the number you dialed does not accept calls from unidentified callers. The person you’re trying to call will have to remove the call block feature from their phone in order for you to reach them using AT&T PrePaid Phone Cards/Minutes.

Are there any extra fees when using AT&T PrePaid Cards/Minutes?

No. The only instance when a surcharge (not to exceed 10 minutes) is assessed is when calls are placed from a U.S. pay phone.

Can I use AT&T Virtual PrePaid Cards/Minutes for both domestic and international calls?

Yes. However, to get the best value for calling internationally, you should use an AT&T Worldwide PrePaid Minutes product.

Do AT&T PrePaid Minutes expire?

Yes. AT&T Virtual PrePaid Minutes expire 365 days after activation, recharge or last use. For many AT&T Virtual PrePaid Cards purchased prior to March 1, 2014, the remaining card value will expire 365 days after the next recharge.

The card expiration policy “Card expires 365 days after activation, recharge or last use” is determined by the most recent transaction. What that means is the expiration date extends as long as you make a call or recharge the card within the 365 day time period. So, for example:

  • You purchase a new PrePaid Card on May 12, 2017, the remaining value of that card expires 365 days later (May 11, 2018).
  • You use that same card for even one minute on October 1, 2017, the new card expiration date moves out 365 days to Sept 30, 2018.

Every time you use or recharge the PIN, the expiration date will continually move out another 365 days from the use or recharge date. As long as you actively use your card at least once a year, the expiration date will keep moving out another 365 days.

Can I use my AT&T PrePaid Minutes to call to and/or from a mobile phone within the U.S.?

Yes, you can make a call with AT&T PrePaid Minutes from your mobile phone within the U.S. as long as you have existing wireless service. AT&T Virtual Minutes cannot be used to replace a wireless prepaid service.

To use prepaid minutes, do not dial the telephone number you are calling directly from your phone’s contact list. To place your call, follow these dialing instructions:

  1. Dial theAccess Number you received with your PIN (for easier dialing, add the Access Number to your contacts list).
  2. When prompted, enter your PIN or Card Number.
  3. When prompted, dial the phone number you wish to call. If you are dialing internationally from the U.S., dial 011 + country code + city code + local number.

It is very important that you DO NOT press Send, OK or Call after dialing the number you are calling. If you do, this will cancel your call and the call will be carried and billed by your wireless service provider.

Some wireless carriers may charge air time for access to the virtual prepaid minutes 800 number, so check before dialing to avoid unexpected charges.

Can I use my prepaid minutes to call to and/or from a U.S. subscriber mobile phone when calling from outside the U.S?

Prepaid wireline pins purchased on this site can be used to place calls from mobile phones to mobile phones. However, if you are using a U.S. subscriber mobile phone when outside the U.S., the phone must be provisioned to be able to make calls from the country you are calling from with some kind of roaming plan. If the mobile phone is calling from outside the U.S., roaming charges would apply. To call, simply dial the USADirect® Access Number from the country you are calling from. Then dial the access number and enter your pin when prompted.

This is usually a very costly way to make calls from foreign countries to the U.S. using a U.S.-billed wireless phone, compared to options such as prepaid sims sold in many foreign countries.

Can I use AT&T PrePaid Minutes with an international subscriber cell phone while in the U.S.?

A prepaid wireline PIN can be used to place calls from internationally subscribed mobile phones while in the U.S. to both landline and mobile phones virtually anywhere around the world. However, you need to ensure your wireless phone is set up for making calls within the U.S.

Calls are placed by dialing the U.S. toll-free Access Number you receive with your prepaid PIN. Once connected to the AT&T platform, simply dial the country code, city code and number for the party you are trying to reach. Some wireless carriers may charge air time for access to the virtual prepaid minutes 800 number, so check before dialing to avoid unexpected charges.

Can I use AT&T PrePaid Cards/Minutes to make 500, 700, 800, 855, 866, 877, 888 or 900 number calls?

No. AT&T Virtual PrePaid Minutes cannot be used to make toll-free calls, calls for paid services with premium charges, or for operator-handled calls.

Can I place a call from a rotary phone using AT&T Virtual PrePaid Cards/Minutes?

No. A touch-tone phone must be used when placing a call using AT&T Virtual PrePaid Minutes.

Can I use AT&T Virtual PrePaid Cards/Minutes to make a call to Directory Assistance or Information?

Most calls to a local directory assistance service (such as area code + 555-1212) cannot be made with AT&T Virtual PrePaid Cards/Minutes as calls made to local directory assistance are charged at a flat currency rate and AT&T Virtual PrePaid Minutes are valued in minutes. However, to determine if AT&T Directory Assistance is an available feature, check the menu options on your AT&T Virtual PrePaid Minutes by calling the toll-free Access Number and listening to the prompts. There is an additional fee for using the AT&T Directory Assistance service. You will be advised of the number of minutes that will be deducted from your AT&T Virtual PrePaid Minute balance prior to your use of that service.

Can I use my Prepaid Card to make a call by fax?

You can use an AT&T PrePaid Phone Card to make calls by fax. The procedure is like placing a regular call, however all faxes may not function properly with PrePaid calling cards. Fax machines must have a handset so you can listen to the prompts. The steps are:

  1. Dial the toll free # on the card and listen to the prompts
  2. Press 1 for English
  3. Enter the PIN or card #
  4. Dial the fax number (1-area code and phone # if it is domestic)

When you hear the beeping from the receiving fax, then press send and stay on line until the fax goes through. If you hang up before completing the procedure, it will hang up on the fax line.

Can I purchase PrePaid Minutes as a gift for someone else?

AT&T PrePaid PINs make a great gift. They can be used for U.S. and international calls from both land line and wireless phones. Just follow the ordering process to purchase a PrePaid PIN. Fulfillment of the virtual PIN product is via an email with the access number and PIN sent to the person placing the order.

Recharging or adding PrePaid Minutes
What does it mean to recharge/add minutes?

You don’t have to buy a new card when you need more minutes. When your balance is getting low, you can recharge your PIN online. Simply look for the “already have a PIN” box on the right side of this page, enter your Access Number and PIN, then select the value you want to add to your account. You’ll be able to use the added minutes the same as before.

How do I add more minutes to my card/PIN online?

Look for the “already have a PIN” box here or on the right side column of this page. Enter your access number (the number you use to make a call) and PIN (sometimes referred to as the card number on older cards), then select the value you want to add to your account. You’ll be able to use the added minutes the same as before.

Are AT&T Virtual PrePaid Minutes rechargeable?

Yes. Add minutes online through our website or by phone by following the dialing instructions included in your verification email, or by pressing # (pound) then '3' before you make a call.

How can I find out if my card is rechargeable?

Most products can be recharged. Call the toll-free Access Number you use to make a call and select #3 to find out if your product can be recharged.

Will I lose my current minutes/balance if I recharge?

No, you will keep all your remaining minutes and add the new value purchased to your balance.

I’m trying to recharge, but the transaction keeps getting denied. What’s the problem?

One possible reason is that the card was in use at the time of the attempted online transaction. If you are actively on a call while at the same time trying to recharge online, the transaction will fail. We are unable to add minutes while the card is in use.

I want to recharge my worldwide card but it only offers domestic minutes. How do I add worldwide minutes?

Every time you recharge your AT&T PrePaid account, the added value can be used for both domestic or international calls. The reason you only see the domestic minute value is because that’s the flat rate value when you use your worldwide card for U.S. domestic calls. Your international minute use will vary depending on what country you’re calling.

I recharged my PIN but there are no minutes on my account. How long does it take to show up?

Recharge minutes are added to your balance immediately upon completion of your online transaction. If you do not see minutes on your account, check the confirmation email you received when you completed your transaction. Sometimes customers make a mistake and purchase a new PIN instead of recharging an existing PIN. Unfortunately, we cannot transfer minutes from one PIN to another. If you mistakenly purchased a new PIN, you must use that PIN value first and then recharge on the old PIN the next time you want to add minutes.

If you did not receive a confirmation email that means your transaction did not complete and you have not been charged for the transaction. One possible reason for the incomplete recharge may be the PIN was in use while the transaction was attempted online. You cannot recharge the PIN while it is actively in use, so the transaction will be rejected.

What is Auto Recharge? How do I set it up?

Auto Recharge makes it easier to add minutes. Any time you make a call and your minutes are running low, we will alert you and ask permission to add minutes. Simply dial your toll free Access Number, enter your PIN and select #3. Follow the prompts for recharging your PIN over the phone. A customer service rep will set up your account for Auto Recharge.

Purchasing minutes online
Where can I buy AT&T Virtual PrePaid Minutes and how does online delivery work?

You can purchase AT&T Virtual PrePaid Minutes right here online or click on the link on the right side column of this page. When you purchase AT&T Virtual PrePaid Minutes, your Access Number and PIN will be emailed to you within minutes of completing your online transaction. Please print and save this information. For security reasons your PIN and Access Number cannot be retrieved online once the transaction is complete.

Note: Please check your Spam, Junk or Bulk email folder if this email does not arrive in your email Inbox within a few minutes of completing your transaction.

How do I add more minutes to my card/PIN online?

Look for the “already have a PIN” box here or on the right side column of this page. Enter your Access Number (the number you use to make a call) and PIN (sometimes referred to as the card number on older cards), then select the value you want to add to your account. You’ll be able to use the added minutes the same as before.

I did not get my PIN when I purchased AT&T Virtual Minutes online.

Your Access Number and PIN will be emailed to you within minutes of completing your online transaction. Please check your Spam, Junk or Bulk email folder if this email does not arrive in your email Inbox within a normal period time. If you still can’t find your confirmation email, contact us and provide your order number.

To ensure delivery of AT&T emails to your inbox, add ATTPrePaidOrders@mail.virtualprepaidminutes.com to your email address book or safe senders list.

If you did not receive a confirmation email that means your transaction did not complete and you have not been charged for the transaction.

The website gives an error message that says it cannot process my order. Why?

Transactions are typically denied due to the security measures we employ. We take the security of our customers very seriously, and because of that we deploy multiple methods of consumer authentication. We cannot at this time reveal all the possible reasons for denial, but a few include:

  • A very common case is when a customer enters a billing address that does not match the one on file with the credit card company. Sometimes, we can safely overlook address mismatches and proceed as though nothing were wrong, but much of the time we decide to deny the transaction since a mismatched address could be an indication of fraud (people who use stolen credit cards often do not know the address of the card holder).
  • For recharges, a rejection may occur when a PIN is in use during the online transaction attempt. You cannot recharge the PIN while it is in use otherwise the transaction will be rejected.
I made one purchase, but see multiple charges to my credit/debit card. How do I get my money refunded?

AT&T will only charge through to your bank for completed transactions where we have delivered you a confirmation email with your PIN and Access Number. If your transactions were denied but you made multiple purchase attempts, depending on when you view your credit card transactions, you may see additional transaction holds placed on your account by your credit card company during your transaction attempts. We’re not able to remove these holds or even effectively request their removal, but they will automatically expire, generally within 5 to 7 business days. Please contact your credit card company to discuss.

I put all the correct information in for my credit card and I’m still denied. Why?

Sometimes, the credit/debit card company will approve a transaction and place a hold on your account but also indicate to us that there are serious problems with the transaction. A very common case is a mismatched address. The addresses customers supply sometimes do not match the ones on file with their credit card companies.

Sometimes, we can safely overlook address mismatches and proceed as though nothing were wrong, but much of the time we decide to deny the transaction since a mismatched address is a strong indication of fraud (people who use stolen credit cards often do not know the address of the card holder). Please check with your bank to find out why your transaction may have been denied due to a mismatched address.

How do I get a refund on my AT&T PrePaid Minute purchase?

As per our Terms and Conditions agreed to at the time of purchase, AT&T PrePaid Minutes are not refundable or exchangeable.

I wanted to recharge my PIN, but I actually got a new PIN. How do I transfer the minutes purchased to my original PIN?

We’re sorry, we’re unable to transfer minutes from one product to another. You can use the new Access Number or PIN from your purchase until the minutes are gone, then return to your original PIN to add more minutes.

Domestic and International calling rates
What is the per-minute rate of Domestic AT&T Virtual PrePaid Minutes?

Here are the U.S. domestic calling rates (per minute) for AT&T Virtual PrePaid Minutes purchased from this website:

  • $50 AT&T Virtual Worldwide Minutes is 7 cents per minute
  • $30 AT&T Virtual Worldwide Minutes is 7 cents per minute
  • 1,000 AT&T Virtual PrePaid Minutes for $40.00 is 4 cents per minute
  • 500 AT&T Virtual PrePaid Minutes for $25.00 is 5 cents per minute
  • 300 AT&T Virtual PrePaid Minutes for $18.00 is 6 cents per minute
  • 100 AT&T Virtual PrePaid Minutes for $7.00 is 7 cents per minute
How much does it cost to call from an international destination to the U.S.?

Rates vary depending on the country calling from. To check rates for calls from overseas to the U.S., click here.

How much does it cost to call from one international country to another?

Rates vary depending on the country calling from. To check rates for calls from one international country to another, click here.

How to make domestic and international calls
I am trying to make a call to/from the U.S. and it will not go through. What is wrong?

Sometimes when a call doesn’t go through there is a network connectivity problem, particularly for international calls. Please send us your Access Number and PIN here and tell us the date of the call attempt, location you are calling from (country, city, state) and where you are calling to (country, city, state) so that we can check into the problem.

How do I make a call within the U.S.?

To place a call from within the U.S.:

  1. From a touch-tone phone, enter the toll-free Access Number found in the email you received confirming the purchase of your AT&T Virtual PrePaid Minutes.
  2. When prompted, press 1 to hear the instructions in English, 2 for Spanish.
  3. When prompted, enter your PIN.
  4. After entering your PIN, dial 1+ Area Code and Number (for calls within the contiguous U.S., Canada or the Caribbean).
  5. For other options, press # (pound).
  6. To add more minutes to your card, press # (pound), then 3.
How do I make a call from the U.S. to another country?

To place a call from the U.S. to another country:

  1. From a touch-tone phone, enter the toll-free Access Number found in the email you received confirming the purchase of your AT&T Virtual PrePaid Minutes or on the back of your AT&T PrePaid Phone Card.
  2. When prompted, press 1 to hear the instructions in English, 2 for Spanish.
  3. When prompted, enter your PIN.
  4. After entering your PIN, dial 011+ Country Code (available at www.usa.att.com/traveler) + City Code + Phone Number.
  5. For other options, press # (pound).
  6. To add more minutes to your card, press # (pound), then 3.
How do I place a call to the U.S. from another country?

To place a call to the U.S. from an international country:

  1. Prior to leaving the U.S., please obtain the AT&T USADirect Access Number for the country you are going to be visiting at www.att.com/traveler.
  2. From a touch-tone phone, dial the AT&T USADirect Access Number.
  3. Dial the toll-free Access Number (do not dial “1” before the 800 number) found on your AT&T Virtual PrePaid Minute confirmation email or AT&T PrePaid Phone Card.
  4. When prompted, press 1 to hear the instructions in English, 2 for Spanish.
  5. When prompted, enter the PIN.
  6. For calls to the U.S., Canada or the Caribbean, dial 1 + Area Code + Number.

DISCLAIMER: Due to government restrictions within some countries, using AT&T PrePaid Minutes to place a call may not be available from every country.

How do I make a call outside the U.S. from one international country to another?

To place a call outside the U.S. from one international country to another:

  1. Prior to leaving the U.S., please obtain the AT&T USADirect Access Number for the country you are going to be visiting at www.att.com/traveler.
  2. From a touch-tone phone, dial the AT&T USADirect Access Number.
  3. Dial the toll-free Access Number (do not dial “1” before the 800 number) found on your AT&T Virtual PrePaid Minute confirmation email or AT&T PrePaid Phone Card.
  4. When prompted, press 1 to hear the instructions in English, 2 for Spanish.
  5. When prompted, enter the PIN.
  6. For international calls, dial 011 + Country Code + City Code and Phone Number. Note: Drop any leading zeros from the country or city codes: e.g. if the code is 012, enter 12.

DISCLAIMER: Due to government restrictions within some countries, using AT&T PrePaid Minutes to place a call may not be available from every country.

Can I use prepaid minutes when making a call with an internationally subscribed mobile phone?

Using AT&T PrePaid Minutes with AT&T USADirect to place calls to the U.S. or around the world with an internationally subscribed cell phone is a great way to save on calls. AT&T USADirect Access Numbers are usually toll free when called from a locally subscribed cell phone in a foreign country — using this service with AT&T PrePaid Minutes can help you save on calls.

Can I place a call when travelling internationally using my own U.S. subscribed mobile phone?

A U.S. subscribed cell phone used in a foreign country will always charge a roaming fee, even when calling a number that is toll free within the country you are calling from.

AT&T USADirect Access Numbers are not toll free when dialed from a U.S. cell phone used in a foreign country — therefore, it is not recommended to use your cell phone with AT&T PrePaid Minutes when traveling internationally and calling back to the U.S. — you will be charged twice, once for the roaming access to AT&T's network (charged by the local network provider) and once for the use of the prepaid card.

What's the best option when calling from a hotel, international residence or payphone?

To place calls to the U.S. from a landline phone overseas, use AT&T PrePaid Minutes with AT&T USADirect and you'll likely save considerably on charges.

AT&T USADirect Access Numbers are always toll free from fixed line phones, but some hotels may charge for access to our service. Check the hotel rate card or reception.

Using a local landline phone to access AT&T USADirect, then paying for the call with a prepaid card, can be an optimal way to save on charges compared to calling with a U.S. subscribed cell phone, which will incur roaming rates/fees. Calling via AT&T USADirect from a phone with local SIM may also result in substantial savings compared to the direct dial rate.

Prior to leaving the U.S., purchase minutes here, then obtain the AT&T USADirect Access Number for the country you are going to, by visiting www.att.com/esupport/traveler.jsp.

PrePaid account setup and general troubleshooting
I get a message that says "card in use" and I can’t make a call. What is happening?

Generally, when you get a “card in use” message that may mean there is a network outage issue that we are working to fix. Usually, if you wait a short while, the issue will resolve itself and you can try making a call again. If you continue to get this message, please send us your access number and PIN here and we will reset your PIN.

Do I need to set up an account to purchase minutes?

No, it is not necessary to create an account to purchase minutes online. Setting up an account makes online shopping easier and more convenient for our customers. It allows you to save your billing address for your account so that you do not have to input your information every time you make a purchase.

How do I create an account online?

If you are a new customer, sign up by clicking here.
If you are a returning customer, log in by clicking here.

I forgot my account password, what can I do?

If you forgot your password, you simply select “forgot password” on the login page and enter your email address. We will send you an email message containing a temporary password. Use the temporary password to login and change it to a more secure password of your choice.

I set up an account but did not get my confirmation email.

If you did not receive your confirmation email, first check your spam, junk or bulk email folders for an email from ATTPrePaidOrders@mail.virtualprepaidminutes.com. If you still have not received an email, create a new account again and a confirmation email will be resent.

Will I receive my PIN instantly?

Your Access Number and PIN will be emailed to you within minutes of completing your online transaction. Please check your Spam, Junk or Bulk email folder if this email does not arrive in your email Inbox within a normal period time. If you still can’t find your confirmation email, contact us and provide your order number.

To ensure delivery of AT&T emails to your inbox, add ATTPrePaidOrders@mail.virtualprepaidminutes.com to your email address book or safe senders list.

I think minutes have been wrongly deducted. How do I get my minutes back?

An AT&T Customer Care Representative will need to check your PIN usage in order to determine if minutes have been mistakenly deducted. For assistance, please contact us and supply your toll-free Access Number and last four digits of your PIN.

I don’t have a PIN. How do I find my PIN? I only see a Card Number.

The PIN is the same as the Card Number which is found on some AT&T PrePaid Card products.

Time was deducted from my AT&T Virtual PrePaid Minute balance; however, the call did not go through. Can I receive a credit for that time?

An AT&T Customer Care Representative will need to check your AT&T Virtual PrePaid Minute activity in order to replenish it with the appropriate number of minutes that may have been mistakenly deducted. Please submit an inquiry to Customer Care with your toll-free Access Number and last four digits of your PIN and the number you were trying to call.

When trying to place a call, I received a message indicating my AT&T Virtual PrePaid Minutes are not active and the call would not go through. What do I do?

Please submit an inquiry to Customer Care with your toll-free Access Number and last four digits of your PIN and ask to confirm if your PIN is active or the minutes are expired.

I lost my card, can I get a new one?

No, we do not replace a lost card. To safeguard against a lost card, you may want to print out the dialing instructions on a card size paper and have it laminated at your local office supply store so that it can be protected and last longer in your wallet.

I have an old prepaid card. Can you replace the plastic card?

We cannot replace an old, lost or worn out phone card. To safeguard your card, you may want to print out the access number and PIN and dialing instructions on paper, cut it down to wallet sized and take it to an office supply store to have it laminated.

My PIN is lost/stolen, can I get my minutes back?

You cannot get minutes back if your PIN is lost or stolen.

Can my PIN balance on one card be transferred to another PIN?

Minutes cannot be transferred from one card to another, however if you're in the midst of a call using one of the cards and the balance drops to one minute/unit based on the originating/terminating location of the call, your call will be interrupted with an announcement.

How do I tell how many minutes are remaining on my AT&T PrePaid PIN?

There are two ways you can check your balance on your PrePaid PIN.

  1. You can check your balance online with our check my balance tool.
  2. You can dial the toll-free Access Number and enter your PIN. When prompted, select #3 and follow the voice prompts to get your PIN balance.
Will my calls made with my AT&T Virtual PrePaid Minutes show up on my residential long distance bill?

No. When you use AT&T Virtual PrePaid Minutes, you are using a PrePaid service. These calls will not appear on, or be billed to a residential phone bill.

I have unused minutes. Do you have a way I can donate them?

Yes, for some eligible cards we have a program where you can donate minutes to either the American Red Cross, VFW or The United Way. To participate in this offer simply click here. You will be asked to enter the PIN and Access Number you use to make calls. Once we have confirmed your eligibility you can select one of three organizations to donate the full remaining value of minutes. If you donate your minutes, your existing AT&T PrePaid PIN will be deactivated.

How do I get my Call History?

Complete an inquiry to Customer Care. Include your Access Number and last four digits of your PIN. A customer care representative will email a response with a partial listing of the last 10 calls.

When trying to place a call, I received a message indicating my AT&T PrePaid Card was expired. Why?

The card expiration policy states your minutes expire 365 days after last use or recharge. If you have not used your PIN in a long time, it is likely to be expired.

Armed Forces Related Topics
Will my existing card purchased at AAFES still work even though cards are no longer sold or recharged in the Exchange?

Yes, AT&T will continue to support your AAFES card. It will continue to work, and no value will be lost due to this change.

Where can I buy a new AT&T Prepaid Card or recharge my existing card purchased at AAFES?

Your existing AT&T PrePaid Card purchased from AAFES will remain rechargeable either over the phone or online. Or you can elect to purchase a new PIN right here.

Can I still get an actual plastic card?

AT&T PrePaid Phone Cards are still being sold at multiple retail outlets, however, you’ll need to check with retailers in your area.

I purchased my card at AAFES but it is not activated or recharged, what do I do?

Please take your card and receipt to AAFES to resolve your purchase issue.

Dialing instructions from onboard a Navy ship.

To place a call from select Military Ships or to recharge minutes over the phone:

  1. Pick up the AT&T designated phone on board ship and enter your PIN. (You do not need dial the toll-free Access Number first when using designated AT&T phones.)
  2. For calls to the U.S., Canada or the Caribbean, dial 1 + Area Code + Phone Number. For international calls, dial 011 + Access Code + City Code + Phone Number.
  3. To recharge your card, press 3.
What Navy ships allow AT&T PrePaid ships to shore calls?

For the most part, AT&T PrePaid Phone Cards can be used on many Navy ships, however, the individual ship command has the final say over whether AT&T provides the ship to shore service. To make a call from onboard ship you will have to use the designated AT&T phones, and will be prompted to enter your PIN to make a call. When you purchase minutes from our site, be sure to select the product that specifically states "for use on Navy ships."

What is the rate for the Navy ship to shore minutes?

With the AT&T Worldwide PrePaid Card with Ocean Service, you get a rate of 4.9 cents per minute for U.S. domestic calling and 45 cents per minute of Navy ship to U.S. domestic shore calling. That is 44 minutes of ship to shore calling when you buy the $20 Ocean Service product from this site.

Where can I find a PIN for use on board Navy ships?

When calling from a Navy Ship you must purchase the AT&T Worldwide Minutes with Ocean Service available at the Navy Exchange, your ship store or online here. Make sure you select the product that specifically states “for use on Navy ships.” That is the only product that you can use on board ship. When minutes run out, you can add more minutes to the same PIN simply by visiting our website and adding more minutes. Or, you can add minutes by phone when you call into the Access Number from land or when using the specially designated phones on board ship. Just enter your PIN and follow the voice prompts to add minutes.

Your site won’t accept my APO address. What do I do?

Please enter APO within the city field and select any state. The transaction will go through - our site will pick up the APO address.

Advertising messages, conference calling, PIN-less dialing
How can I skip the advertising messages when I make a call?

We run those messages to share special offers available to our customers. If you do not wish to listen to the message you can bypass the promotion by simply pressing any key on your touchtone pad. But you may miss out on a great offer.

How can I use AT&T PrePaid Minutes to dial into an audio conference call without getting disconnected?

There is a fix we can make to your account so that you can use your card for an audio conference. Send an inquiry with your Access Number (the toll-free number you use to make a call) and the last four digits of your PIN, to request having the # changed to a * for audio conference calls with your virtual PIN. You may also try not entering the # when prompted by a conference bridge. Most bridges will eventually time out and connect the caller to the call without the pound.

What is PIN-less Dialing?

PIN-less dialing is available only on certain products. When you have your mobile or other phones registered for PIN-less dialing, you won’t have to enter your Account Number and PIN with every call. You can register up to 5 phone numbers that you frequently call from. Anytime you call the Access Number from one of those phone numbers, your account will be automatically recognized. Register your home, mobile and up to three other phones for PIN-less dialing. To register/change or remove a phone number for PIN-less dialing, dial your PIN’s Access Number, enter your PIN, and follow the voice prompts.

Already have a PIN?

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  • Note: You cannot add minutes to your card while the card is in use
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